FAQs

GIMPO specializes in high-quality surgical, podiatry, and beauty instruments. Our range includes nail nippers, forceps, scalpels, cutters, sterilization trays, and professional beauty tools, all crafted from premium stainless steel and designed for precision, durability, and comfort.

Yes. All our instruments are made from surgical-grade stainless steel and are fully compatible with autoclaves and other standard sterilization methods, ensuring safety and hygiene for professional use.

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your shipment until it reaches your destination.

Delivery times vary depending on your location. We aim to process and dispatch all orders promptly. International shipping may take longer due to customs clearance or local courier processes.

Please contact our customer service immediately with your order number, product details, and photos of the damage. Our team will guide you through the return, replacement, or repair process as applicable.

Absolutely. Our instruments are designed for medical professionals, podiatrists, and beauty experts, but they are also suitable for safe and effective personal use.

To maintain precision and longevity, clean your instruments after each use, sterilize when required, and store them in a dry, safe place. Avoid using harsh chemicals that can damage stainless steel.

You can reach out to our dedicated customer service team via the Service and Complaints page or the contact details provided on our website. We respond promptly to ensure all issues are resolved efficiently.