Service and Complaints

At GIMPO, customer satisfaction is our top priority. We strive to provide high-quality surgical, podiatry, and beauty instruments, along with exceptional service. If you experience any issues with our products or services, our dedicated support team is here to help.

Product Support & Service

Our instruments are crafted to the highest standards, but we understand that occasionally issues may arise. For any product-related concerns — including defects, damages during shipping, or operational issues — please contact our support team. We will guide you through troubleshooting, repair, or replacement, depending on the situation.

How to Submit a Complaint

To ensure prompt resolution:

1. Email or Call: Reach out to our customer service team via the contact details listed on our website.
2. Provide Details: Include your order number, product name, and a clear description of the issue.
3. Attach Images (if applicable): Photos of the product or issue can help us resolve your complaint faster.
4. Response Time: Our team aims to acknowledge your complaint within 24–48 hours and provide a solution as quickly as possible.

Customer Care Commitment

We value every customer and aim to provide timely, professional, and fair solutions. Your feedback helps us improve our products and services, ensuring that GIMPO continues to meet the highest standards in medical, podiatry, and beauty instruments.